How to request
- Send an email to contato@asli.international with the subject "Clara data deletion".
- Include the WhatsApp number you used with Clara, with country and area code.
- We may ask you to confirm the request from that WhatsApp number before deleting anything.
What is deleted
- The usage records linked to your number.
- Your authorization to use Clara (name and phone number). After that, Clara will ignore messages from your number.
What is not held by Clara
- Audio and transcriptions: Clara does not keep them, so there is nothing to delete.
- Messages kept by WhatsApp: to remove them, delete the conversation in your WhatsApp app. Meta's own policies apply to the data it holds.
- Technical receipts are one-way hashes of message identifiers, without content, and cannot be linked back to you on their own.
We will confirm by email when the deletion is done.